If your watch shows signs of malfunction or the deviation of the accuracy of its mechanical calibre is bigger than stated, it will need to be seen by our experts who will service and repair it. ROBOT watches are under warranty for a period of eight years. This warranty covers all manufacturing and hidden defects. During this period we will repair your watch free of charge. We recommend that you entrust your watch to us halfway through the warranty period for a routine inspection. After the eight-year warranty expires, we will still take care of your watch. Repairs on an out-of-warranty basis will be carried out at your cost. Please note that regular servicing and repairs of damage or malfunction caused by improper use are always charged for. The extent and cost of repairs vary from model to model and it depends on the degree of damage. The price will be quoted on a case-by-case basis in advance of any work being carried out. The price will be based on an hourly rate set for the work of the watchmaker and the cost of spare parts needed. If you ever feel there may be something wrong with your watch, do not hesitate to contact us.
We will always take care of it.
The eight-year warranty does not cover the following:
A ROBOT watch is meant to be worn on the wrist. If you mount it on vibrating objects such as a bicycle frame, a car's dashboard or similar and cause it damage this way, the warranty will not be honoured.
The eight-year warranty will be discontinued immediately if:
The warranty is valid only for ROBOT watches acquired legally.
The eight-year warranty does not apply to leather and textile straps. Rubber and metal straps are guaranteed for the period set by the current consumer law. The same applies to other products included in the packaging and the packaging itself.